FAQs | Cue

We’re here to help

Need help getting started or have questions about Cue? We’ve got you covered.

Start a chat

Frequently Asked Questions

Get answers on our products, how to run a test, membership benefits, and more.

About Cue Health and the Cue Integrated Care Platform

What is Cue Health? What is Your Vision?

Cue® is a healthcare technology company whose mission is to empower people to live their healthiest lives. Cue has been developing cutting-edge diagnostics and healthcare technologies since 2010. We developed the first molecular diagnostic test authorized by the U.S. Food and Drug Administration (FDA) for consumers to use without a prescription at home or in other non-clinical settings. This landmark test, the Cue COVID-19 Test for Home and Over The Counter (OTC) Use, received Emergency Use Authorization from the FDA in 2021.

Cue’s COVID-19 OTC Test is just one step in our journey to provide people with connected, lab-quality diagnostics within minutes, anywhere. Ultimately, we think this will help power the digital transformation of healthcare. Cue is proudly headquartered in San Diego, California.

Learn more about Cue and our journey at:
About Cue
Cue Health Pressroom

Is Cue Health a private company or is it publicly traded?

Cue Health is a publicly traded company. On September 24, 2021, Cue began trading on the Nasdaq Global Select Market under the ticker symbol "HLTH."

For financial, governance, and investing information, please visit Cue Health’s Investor Relations website at https://investors.cuehealth.com/investor-relations.

What is the Cue Integrated Care Platform?

The Cue Integrated Care Platform combines the hardware of the Cue Health Monitoring System (Cue Cartridge Reader) with cloud-based analytics and security to run and report high-quality diagnostic tests for people within minutes, anywhere through the Cue Health Mobile Application (Cue Health App). The platform is capable of integrating seamlessly and securely to provide valuable services, including test proctoring, telehealth consultations, and electronic prescription requests.

What diagnostic or health tests does Cue offer?

Our landmark Cue COVID-19 Test for Home and Over The Counter (OTC) Use is now available for purchase without a prescription. Using our Cue Health Monitoring System (Reader), the Cue COVID-19 molecular test provides lab-quality accuracy in approximately 20 minutes and can be administered anywhere by consumers or by healthcare providers.

Cue’s platform builds on a decade of development, with many more products and services on the way. Cue is developing additional tests in areas such as respiratory (including flu and respiratory syncytial virus, or RSV), sexual, cardiac, and metabolic health. It is expected that future tests will also use the Cue Reader to analyze and report results.

What is the Cue Health Monitoring System?

The Cue Health Monitoring System consists of a compact, rechargeable, and portable Reader that pairs with the Cue Health App installed on a mobile smart device. The Reader is used with a test-specific Cue Cartridge and sample collection device (Cue Sample Wand) to run lab-quality diagnostic tests. The Reader automatically analyzes the results, then communicates them digitally through a secure Bluetooth® connection to the Cue Health App.

For additional information on how to use your Cue Health Monitoring System, please see the Cue® Health Monitoring System User Manual.

How do the Cue Integrated Care Platform and the Cue Health Monitoring System work together?

The Cue Health Monitoring System (Reader) is an integral part of the Cue Integrated Care Platform. The Cue Health Monitoring System consists of a Cue Cartridge Reader paired with the Cue Health App that translates and communicates diagnostic test results securely, conveniently, and quickly. Other components of the Cue Integrated Care Platform are Cue tests, which include a self-contained, test-specific Cue Test Cartridge, a Cue Sample Wand for collecting samples to be tested, and other digital health services available to Cue+ Members, such as virtual care and real-time supervised testing by a virtual proctor, depending on the type of membership selected.

Where is Cue being used?

Cue’s COVID-19 test is being used throughout the U.S. in clinical and point-of-care settings, such as community health clinics, doctor’s offices, nursing homes, correctional facilities, and schools, as well as in homes and other nonclinical settings. Since June 2020, Cue has been helping to meet the COVID-19 testing needs of rural communities, tribal nations, world class organizations, and federal agencies such as the U.S. Department of Defense and the U.S. Department of Health and Human Services.

Cue’s COVID-19 molecular test was authorized for professional use in June 2020 and for consumer use without a prescription in March 2021.

Does Cue provide telehealth services? How does Cue help me connect with a doctor?

Yes! With a Cue+™ Membership, you can access virtual care through telehealth as often as you like at no additional charge. Virtual care is part of Cue’s commitment to empower consumers like you to better manage health through real-time, actionable, and connected health data.

Access secure, in-app messaging with U.S.-based, board-certified doctors on your mobile smart device through the Cue Health Mobile App when and where you need help. This Cue+ benefit is provided in collaboration with 98point6, a nationwide primary care telehealth program.

You will need to establish a virtual care profile before using Cue’s telehealth services. Please allow 30 minutes after completing your profile information for your virtual care profile to be activated.

What type of virtual care is available through Cue?

On-demand, text-based care is available to Cue+ Members through the Cue Health App on your mobile smart device. Board-certified primary care doctors can virtually assess symptoms, order lab tests and e-prescriptions as needed, renew prescriptions, provide a diagnosis, discuss test results, and outline care options on a wide variety of conditions.

Convenient and complimentary virtual care is designed to work alongside your existing care network. Telehealth doctors can send records and results to your primary care doctor or refer you to a local specialist for an in-person consultation if needed.

Can my dependents receive virtual care through my Cue+ Membership?

Yes! If you are a Cue+ Member, you and your dependents can receive virtual care from board-certified doctors through telehealth.

Dependents ages 18 years and older: Your dependents who are 18 or older will need to establish their own profile through your Cue+ membership account by signing in to the Cue Mobile Health App using their mobile phone number. They will be able access virtual care after verifying their identity.

Dependents ages 1–17 years old: Virtual care for children ages 1–17 years must be requested by a parent or legal guardian who is eligible for telehealth services through their Cue+ Membership.

Can I send test results from my virtual care consultation for me or my family to our primary care physician?

Yes. If you would like your medical record sent to another provider, please download a 98point6 medical record request form and send the completed form, along with a copy of government-issued identification (driver’s license or passport) to support@98point6.com.

Can virtual care doctors order prescriptions and lab tests for me or my family?

Yes. When appropriate, telehealth doctors can prescribe medications, renew prescriptions, and order lab tests for you and for your dependents who are linked to your Cue profile.

If a prescription is part of your treatment plan, the virtual care doctor will send the prescription electronically to your preferred pharmacy. They will not prescribe controlled substances (such as opioids) or lifestyle medications (such as Viagra and Propecia). See 98point6 for more information.

If a 98point6 telehealth doctor determines that lab work is necessary, they can order a diagnostic test from a nearby LabCorp or Quest Diagnostics location. When your results are ready, the virtual care doctor will reach out to you to discuss your results with you.

As a reminder, Cue’s COVID-19 Test for Home and Over The Counter (OTC) Use is available without a prescription. To order, please see https://shop.cuehealth.com.

Are prescriptions ordered through telehealth free? If not, are they covered by my insurance?

Cue’s virtual care program does not cover the cost of prescriptions. Please check with your insurer or other drug coverage plan for cost and payment options.

Are lab tests ordered through telehealth free? If not, are they covered by my insurance?

Cue’s virtual care program does not cover the cost of lab tests. Please check with your insurer or the lab conducting the test for cost and payment options.

As a reminder, Cue’s COVID-19 Test for Home and Over The Counter (OTC) Use is available without a prescription. To order, please see https://shop.cuehealth.com.

Are Cue’s telehealth services available in languages other than English?

Yes! Our telehealth provider, 98point6, supports affiliated physicians with interpreters in over 350 languages to help you communicate with the telehealth physician. Some 98point6 telehealth services may only be available in English.

What do I do if I have trouble logging on or getting access to Cue’s telehealth services?

Please reach out to the 98point6 customer support team through this Contact Us form. A support representative will be in touch to help resolve your issue.

What is the Cue Cartridge Reader?

The Cue Cartridge Reader (Reader), also known as the Cue Health Monitoring System, is a sophisticated device used with Cue tests (sold separately) and the Cue Health App to run Cue diagnostic tests. Compact and reusable, the Cue Reader automatically processes, analyzes, and communicates test results digitally to the Cue Health App through an encrypted Bluetooth® signal.

For more information on the Reader, Cue Health App, and Cue tests:

How do I set-up the Cue Cartridge Reader?

The Cue Reader is quick and easy to set up. The Cue Health Mobile Application (Cue Health App) provides step-by-step instructions.

  1. Download the Cue Health App to a compatible mobile smart device.
  2. Plug-in the Cue Reader with the provided charging cable.
  3. Pair the Cue Reader with your mobile smart device by scanning the QR code, located on the bottom of the Cue Reader.

Note: The Cue Reader needs to remain on a flat, level surface when the Cue Test Cartridge is inserted and preheating, and while the test is running. Do not move the Reader while the test is running.

For more information:

What devices are compatible with the Cue Cartridge Reader?

The Cue Reader is compatible only with Cue Test Cartridges, which are purchased as part of a Cue test, such as a Cue COVID-19 test.

To get started, you’ll need a mobile smart device that is compatible with the Cue Health App to connect to the Cue Reader via Bluetooth®.

The Cue Health App is compatible with both Apple® and Android™ operating systems and mobile devices. For system requirements and links to download the Cue Health App from the Apple App® Store® or Google Play Store™, visit our Compatible Devices page. Use of devices other than those listed on the Cue website have not been validated and are considered “Off-Label Use.”

Is the Cue Cartridge Reader truly portable? Do I need to calibrate it before use?

The Cue Reader fits in the palm of your hand, making it easy to use, whenever and wherever. The Cue Reader can be transported repeatedly, with no need to calibrate or take additional steps before use.

It is important to keep the Cue Reader on a flat, level surface while using the device. Do not move the Cue Reader while the test is running.

Do I need to clean the Cue Cartridge Reader?

The Cue Reader should be cleaned and disinfected after each use. Wipe the outside of the Reader thoroughly with a germicidal wipe, such as Clorox® Germicidal Wipes or an equivalent (0.55% sodium hypochlorite) solution.

Do not try to clean the inside of the Cue Reader. Avoid spraying any cleaning solution directly in the Reader or cartridge port or putting the Reader under water or any other liquid.

What is a Cue Test Cartridge?

A Cue Test Cartridge (Cartridge) is a single-use, disposable unit that contains all of the materials needed to perform a specific diagnostic test. The Cartridge works in conjunction with the Cue Reader and the Cue Sample Wand.

Cue Cartridges are designed to run either a molecular nucleic acid amplification test (NAAT) or immunoassays -- two of the most commonly used diagnostic technologies -- which are typically conducted in central laboratories and may take hours or days to report results. All of the steps of the Cue tests take place within the Cartridge in just minutes.

Do Cue Cartridges expire? Where can I find the Use By date?

Yes, Cue Cartridges expire and cannot be used after 11:59 PM local time the day before the Use By date. The Use By date is printed on the Cue Cartridge box and on the label of the foil pouch containing the cartridge. The date is also programmed into all Cue Cartridges, preventing tests from running after a cartridge expires.

Based on ongoing Cue Cartridge stability studies, some Cartridges may be given a shelf-life extension. If you have a cartridge that qualifies for an extended Use By date, Cue will send you a Customer Notice of Shelf-Life Extension with a new expiration date. For the new Use By date to take effect, you will need to update the Cue Health App on your mobile smart device before you insert the Cartridge into the Cue Cartridge Reader.

For more information on shelf-life extensions, see our FAQ "What is a Customer Notice of Shelf-Life Extension?"

Can I use a Cue COVID-19 Test Cartridge after its Use By date?

No. The Use By date is programmed into Cue Cartridges, which prevents the test from being processed after the cartridge expires.

In some cases, however, Cartridges may be given an extended shelf-life based on results of Cue’s ongoing cartridge stability studies. If you have a Cue Cartridge that qualifies for an extended Use By date, Cue will send you a Customer Notice of Shelf-Life Extension with a new expiration date. For the new Use By date to take effect, you will need to update the Cue Health App on your mobile smart device before you insert the Cartridge into the Cue Cartridge Reader.

For more information about Customer Notices, see our FAQ "What is a Customer Notice of Shelf-Life Extension?"

What is a Customer Notice of Shelf-Life Extension?

A Customer Notice of Shelf-Life Extension informs consumers that one or more Cue Test Cartridges that they have purchased qualifies for a revised Use By (expiration) date. The new date, which will be later than the date printed on the product packaging, is based on results of ongoing stability studies of Cue Cartridges.

For the new Use By date to take effect, you will need to update the Cue Health App on your mobile smart device before you insert the Cartridge into the Cue Cartridge Reader. You may then use the Cue Cartridge until 11:59 p.m. local time the day before the extended Use By date noted in the Customer Notice of Shelf-Life Extension.

What is a Cue Sample Wand?

A Cue Wand is a small, single-use device used to collect a specific type of sample from the person being tested, such as nasal secretions, saliva, blood, or urine. The proprietary device is compatible with Cue Cartridges and consists of a plastic handle and a flocked tip.

When a Wand, with sample, is inserted into the pre-heated Cartridge, the Cue Cartridge Reader automatically begins the test, reporting results in minutes via Bluetooth® to the Cue Health App.

For more information:

I’ve dropped my Sample Wand. Can I still use it to test?

No. Do not use your Cue Sample Wand if it has been dropped, cracked, or is damaged when opened. Discard the Wand in your household or general trash.

What is the Cue Health App?

The Cue Health App is our secure, user-friendly mobile application that gives registered Cue users access to the Cue Integrated Care Platform and Cue+(™) Membership benefits. Downloading the Cue Health App on a compatible mobile smart device is required to run Cue diagnostic tests and to receive results.

In the Cue Health App, you can:

  • Follow step-by-step, video-supported instructions on running a Cue test with a Cue Reader
  • Receive and view test results
  • Access historical test results at any time
  • Print or digitally share your results
  • Access other features of Cue+, such as virtual care through telehealth

The Cue Health App complies with administrative, physical, and technical safeguards and standards of the Health Insurance Portability and Accountability Act of 1996 (HIPAA). For more information, see the Cue Health Privacy Policy (for users in the United States).

Do I need an account with Cue to order or use your products?

Yes. Before you can purchase any Cue products, you must establish a user account.

To use the Cue Integrated Care Platform, a Cue Cartridge Reader, or a Cue test, you must download the Cue Health App on a compatible mobile smart device and agree to the Cue® Health Terms of Use and End User License Agreement and Cue® Health Privacy Policy.

The Cue Health App allows you to access the results of your Cue tests and other features of the Cue Integrated Care Platform, such as virtual care and supervised testing for eligible Cue+ members.

For more information about the app, see What Is the Cue Health App?

How can I get a test and receive results for my child or another person?

After creating a Cue account and downloading the Cue Health App on a mobile smart device, you’ll have the option to create and manage multiple profiles. Adding a new profile to the Cue Health App requires a name and some identifying information. To run a test on an existing or new profile, click the name and select BEGIN NEW TEST.

How does Cue protect my health information? Where is it stored?

Your privacy is of utmost importance to us. We developed the Cue Health App with data security at its core. To protect the confidentiality and security of your personal and health information, we manage the Cue Health App on secure, cloud-based servers compliant with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and located and operated within the United States.

When you use the Cue Health Monitoring System, the Cue Cartridge Reader transfers your results to your Cue Health App account through a secure Bluetooth® connection. Your test results and other personal information are then deleted from the Cue Reader memory. No individual is identified in any information reported to public health agencies or used for research purposes.

For more information, see the Cue® Health Privacy Policy on the User Agreements page.

Why does Cue Health collect my personal information?

Your privacy is of utmost importance to us. We developed the Cue Health App with data security at its core. We collect personal information to provide services to our users as well as to comply with regulatory mandates.

To protect the confidentiality and security of your personal and health information, we manage the Cue Health App on secure, cloud-based servers compliant with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and located and operated within the United States.

For more information, see the Cue® Health Privacy Policy on our User Agreements page.

How does Cue Health use my personal information?

Cue uses personal information to provide services to our users in accordance with our Cue® Health Privacy Policy, found on our User Agreements page. In some cases, like our Cue COVID-19 tests, results are automatically and anonymously reported to relevant public health authorities to meet local, state, and federal requirements. This anonymous information is sent to public health officials securely using the Cue Health App and the Cue Health cloud server. The information helps public health agencies monitor for and, hopefully, prevent the spread of COVID-19.

How are test results reported in the Cue Health App?

When a test is complete, the Cue Cartridge Reader transfers the results using a secure Bluetooth® connection to the Cue Health App profile linked to the test. The results are saved in the Cue Health App then automatically removed from the Reader memory. Your Reader, therefore, does not retain any personal health information or personally identifiable information. Your information within the Cue Health App is accessible only to those you choose to share it with, such as your healthcare provider.

Does Cue send my results to government authorities?

Cue may be required to report test results to relevant public health authorities, depending on the type of test, and local, state, or federal requirements. If so, your anonymous data will be sent to public health officials automatically and securely using the Cue Health App and the Cue Health cloud server. Public health authorities that receive results anonymously will not be able to identify any individuals connected to those results.

How do I download the Cue Health App? What operating systems are compatible?

The Cue Health App is compatible with both Apple® and Android™ operating systems and mobile devices. For system requirements and links to download the Cue Health App from the Apple App® Store® or Google Play Store™, visit our Compatible Devices page.

The app is taking forever to download. What should I do?

The Cue Health App is downloaded and installed the same way as other apps on your mobile smart device and should only take a few minutes. Occasionally, the Apple App® Store® or Google Play Store™ might have intermittent delays or other problems. If the problem persists, please contact us at support@cuehealth.com or 833.CUE.TEST (833.283.8378) with details about the problems you are experiencing. Our Customer Support Team will let you know if there are system problems and when to expect them to be resolved, or a team member will help you successfully download the app.

Do I need to stay “within range” while a test is running? If I leave, will I still get the test result?

Your Cue test will continue to run even when your mobile smart device is no longer within Bluetooth® range of the Cue Cartridge Reader, as long as the Reader has power and nothing else directly interferes with the Cue Reader, Cue Test Cartridge, or Cue Sample Wand, such as moving any of these devices.

For the Cue Health App to receive and upload the results, the App must be open, and your mobile smart device must be within range of the Cue Reader’s Bluetooth® signal.

While the test was running, I closed the Cue Health App, took a call, or opened another app. Will the test still be valid?

Yes, your test will be valid even if you close the Cue Health App or use a different app while the test is running. Your Cue test will continue to run as long as the Cue Cartridge Reader has power and nothing else directly interferes with the Cue Reader, Cue Test Cartridge, or Cue Sample Wand, such as moving any of these devices.

Why won’t the Cue Cartridge Reader connect to my smart device?

The Cue Reader should connect seamlessly via Bluetooth® to an in-range mobile smart device. Please check the following:

  • Your mobile smart device is Bluetooth®-enabled and ready to pair with another device
  • Battery level of the mobile smart device
  • Battery level of the Cue Reader
  • Power source connection of the Cue Reader

For more information on the Cue Reader, check our Cue® Health Monitoring System User Manual.

The Cue Cartridge Reader isn’t responding. I’ve checked the battery and power source. How do I get it to turn on?

If the Cue Reader is unresponsive and doesn’t “wake” when plugged into a power source, you can reset the Reader manually. Using a thin wire or the end of a paperclip, insert, press, and hold the Manual Reset Button (located on the back of the Reader) for one second. Do not hold the button for more than 3 seconds. Holding the button for more than 10 seconds will return the Reader to factory settings.

For more information on the Cue Reader, check our Cue® Health Monitoring System User Manual.

Can I exit the Cue Health App on my mobile device while my test is running? What if my phone loses power?

Yes. Once a test is correctly started, you can close the Cue Health App without interfering with the Cue Cartridge Reader or the analysis inside a Cue Cartridge. Losing power on your mobile smart device will also not interfere with the test. After the test has finished, your results will automatically upload via secure Bluetooth® connection to your Cue Health App when the app is open and the mobile smart device is in range of the Cue Reader.

I knocked the Cue Cartridge Reader over while it was running a test, and it stopped working. What do I do now?

The Cue Health App will attempt to troubleshoot any issues with the Cue Reader or test. Follow the instructions in your app.

The Reader needs to remain on a flat, level surface when the Cue Test Cartridge (Cartridge) is inserted and preheating, and while the test is running. Do not tilt or move the Cue Reader while the test is running, otherwise the Cue Health App and the Reader may automatically cancel the test.

If the Reader becomes unresponsive during the test or if you receive an invalid or cancelled test result, you must retest. You cannot reuse the same Cartridge or Cue Sample Wand. Dispose of the used Cartridge with the Wand still inserted in your household or general trash. Use a new Cartridge and Wand and select START RETEST NOW on the Cue Health App.

I didn’t push the Cue Sample Wand all the way into the cartridge, and the test was canceled. Can I reinsert the wand and run the test?

No. The Cue Health App will attempt to troubleshoot any issues with a Cue test. Follow the instructions on the app screen. When you receive an invalid or cancelled test result, you cannot reuse the Cue Cartridge or the Cue Sample Wand. Dispose of the used Cartridge with the Wand still inserted in your household or general trash. Use a new Cartridge and Wand and select START RETEST NOW on the Cue Health App.

Where can I get help with setting up or running a test?

Do you have a question about using a Cue product or taking a Cue test? Do you want to find out the status of your order? Connect with our customer service team by completing the online form at https://cuehealth.com/contact/support/.

You can also drop us an email at support@cuehealth.com or call us at 833.CUE.TEST (833.283.8378). Our offices are open Monday through Friday, 6:00am to 6:00pm Pacific Time.

Does Cue®offer a warranty on your products?

Yes. Cue Health Inc. warrants each Cue Health Monitoring System (Reader) for a period of one year from the date of the original purchase. If during this time your Reader does not work properly because of a defect in materials or workmanship, Cue will replace the Reader free when it is proven to be defective and subject to warranty. This warranty only applies to the original purchaser of the Cue Reader. For more details on the warranty, please refer to the Cue® Health Monitoring System User Manual.

Because Cue is a medical device, returns and exchanges are not permitted.

For assistance with your Cue Reader, Cue Test Cartridges, or Cue Health App, please contact our technical support team, email support@cuehealth.com, or call us at 833.CUE.TEST (833.283.8378).

Where are Cue tests made?

All of Cue’s Test Cartridges are proudly manufactured and sourced in the United States. The biochemistry contained in the cartridges, such as critical enzymes, antibodies, and primers, are also produced at our ISO 13485 certified facilities in San Diego, California.

Are Cue products recyclable?

Nearly all of Cue’s packaging can be recycled as labeled. We use recyclable materials in our products whenever possible and continually look for ways to move from non-recyclable to recyclable materials.

Our products are also designed to use post-consumer (recycled) materials, such as paper, cardboard, and low-density polyethylene (LDPE) plastic when feasible.

What about Cue Test Cartridges? Can they be recycled?

Our Cue Test Cartridges currently cannot be recycled. We are continually seeking to adapt recyclable materials whenever possible. We also follow several other environmentally friendly practices as part of our commitment to minimize our environmental footprint while providing innovative, responsibly produced, and effective products.

What is Cue doing to protect the environment? What is Cue’s commitment to sustainability?

Our mission is to empower people to live their healthiest lives. Operating our business to protect our communities, our environment, and our future from the threats of climate change is at the heart of everything we do. We are committed to minimizing our environmental footprint while providing innovative, responsibly produced, and effective products.

Science and engineering drive our environmental strategy and inform continuous improvement of our products and processes. We work across our operations and with our key suppliers to address climate change by managing environmental risks and pursuing sustainability initiatives, such as reducing carbon emissions and waste, implementing recycling and reuse initiatives, and expanding use of renewable energy to conserve natural resources.

Our products meet key environmental regulations for manufacturers of electronic products such as REACH, RoHS, and WEEE. These regulations restrict the use of hazardous chemicals during production and encourage manufacturers to design electronic products that are environmentally safe for recycling and disposal.

We use post-consumer and recyclable materials in our products whenever possible. In addition, Cue Test Cartridges and other Cue components are manufactured and sourced domestically, reducing the carbon impact of shipping imported materials.

Cue’s COVID-19 OTC Test: Is it Right for Me?

How does Cue’s COVID-19 OTC Test compare to other COVID-19 tests?

The Cue COVID-19 Test for Home and Over The Counter (OTC) Use is a molecular test that combines the diagnostic accuracy of a central lab with the speed and convenience of an at-home test. Cue’s COVID-19 OTC Test is self-contained (no need to mix fluids) and easy to run. The portable device fits in the palm of your hand and delivers accurate results directly to your mobile smart device in about 20 minutes.

Cue’s COVID-19 test uses nucleic acid amplification that was found to be equivalent to polymerase chain reaction (PCR) in an independent study conducted by Mayo Clinic. The study found 97.8% agreement between Cue’s COVID-19 test and central lab PCR testing. In a separate clinical study with lay users, the Cue’s COVID-19 OTC Test demonstrated sensitivity of 97% (% positive agreement) and specificity of 99% (% negative agreement). Importantly, the study showed the test was 100% accurate in people infected with the virus who were asymptomatic.

Most other COVID-19 self-tests are antigen tests. Compared to molecular tests, antigen tests are less sensitive and more likely to give false negative results, especially among people who are infected but asymptomatic. Healthcare providers may suggest a follow-up molecular test to verify the results of an antigen test.

Unlike many other COVID-19 diagnostic tests, with Cue, you don’t need a healthcare professional to administer the test or to analyze the results. And, with lab-quality results, including for emerging variants, there’s no need for additional, confirmatory testing.

What are the differences among a molecular test, an antigen test, and an antibody test for COVID-19?

Molecular, antigen, and antibody tests are all common tests for SARS-CoV-2, the virus that causes COVID-19. Both molecular tests and antigen tests are viral tests that can detect active SARS-CoV-2 infections, while antibody tests only indicate a previous SAR-CoV-2 infection.

Cue’s COVID-19 OTC Test is a molecular test, also known as a nucleic acid amplification test (NAAT). Molecular tests for COVID-19 detect genetic material of SARS-CoV-2, specifically, ribonucleic acid (RNA). Molecular tests are the most sensitive diagnostic tests for COVID-19.

Most molecular tests are performed by a healthcare professional, sent to a central lab for analyzing, and often take hours or days to provide results. COVID-19 tests that can be self-administered can be complicated, such as requiring the user to mix chemicals to test the sample, unlike Cue’s easy-to-use test, which is self-contained and does not require the user to mix any substances.

Cue’s COVID-19 OTC Test is the first molecular diagnostic test of any kind authorized by the FDA that is available without a prescription to consumers at home or in a non-clinical setting. With Cue, there’s no need for a healthcare professional, a central lab, or mixing or handling liquids.

Sometimes referred to as rapid tests, antigen tests detect specific proteins on the surface of the SARS-CoV-2 virus. Most antigen tests can be self-administered, often without a prescription.  Antigen tests, however, are generally less sensitive than molecular tests, and give more false negative results, especially in people who do not have symptoms. In some cases, a molecular test might be needed to confirm the antigen test results.

How does Cue’s COVID-19 molecular test compare to a PCR test in accuracy?

Cue’s COVID-19 OTC Test is highly accurate and comparable to a PCR Test, which is considered the “gold standard” in molecular diagnostic testing. In a clinical study with lay users, the Cue COVID-19 Test for Home and Over The Counter (OTC) Use demonstrated sensitivity of 97% (% positive agreement) and specificity of 99% (% negative agreement). Importantly, the study showed the test was 100% accurate in people infected with the virus who were asymptomatic.


To find study results, see the Cue® COVID-19 Test for Home and Over The Counter (OTC) Use Instructions For Use on the product documentation page of our website.

How quickly can I get results from Cue’s COVID-19 OTC test?

Results from your Cue COVID-19 Test for Home and Over The Counter (OTC) Use will be sent to the Cue Health App on your mobile smart device within approximately 20 minutes from the time the Sample Wand is locked into the Cue COVID-19 Test Cartridge and the test automatically begins.

To avoid unnecessary delays, be sure that your mobile smart device is charged and close enough to the Cue Cartridge Reader to receive the results through a direct, secure Bluetooth® connection.

Who can be tested with Cue ‘s COVID-19 OTC Test?

The Cue COVID-19 Test for Home and Over The Counter (OTC) Use is authorized for use by consumers at home and in non-clinical settings without a prescription. Cue’s COVID-19 OTC Test can be self-administered by adults or administered to children ages 2 or older with adult assistance. Cue’s OTC Test is appropriate for individuals experiencing symptoms and those who are asymptomatic.

What does Cue’s COVID-19 OTC Test analyze?

The Cue COVID-19 Test for Home and Over The Counter (OTC) Use analyzes a sample, or specimen, that you take from the lower part of the inside of both nostrils with the Cue Sample Wand. The test detects genetic material of the SARS-CoV-2 virus, which causes COVID-19. Specifically, Cue’s test identifies the ribonucleic acid, or RNA, sequences that comprise the genetic material of the virus.

Why does Cue’s COVID-19 OTC test cost more than a COVID-19 antigen test?

The Cue COVID-19 Test for Home and Over The Counter (OTC) Use, which is a molecular test, provides greater accuracy than antigen tests. Molecular tests are the most sensitive, or “gold standard,” diagnostic tests for COVID-19. Molecular tests detect genetic material of SARS-CoV-2, specifically, ribonucleic acid (RNA). Antigen tests are generally less sensitive than molecular tests, and give more false negative results, especially in people who are asymptomatic. 

Cue provides access to a lab-quality, molecular COVID-19 test without a prescription or a visit to a healthcare provider. Results are delivered directly to a connected Cue Health App on a mobile smart device.

Can Cue’s COVID-19 OTC test detect COVID-19 variants? Do the variants affect the accuracy or sensitivity of Cue’s COVID-19 test?

The Cue COVID-19 Test for Home and Over The Counter (OTC) Use is highly sensitive for the SARS-CoV-2 virus (the virus that causes COVID-19) and the variants that have been identified, including the Delta variant. To ensure that Cue’s COVID-19 OTC Test remains effective for detecting the SARS-CoV-2 virus, Cue actively monitors the reactivity of the known variants with the test.

Cue’s COVID-19 OTC Test cannot, however, specify which variant is found. A separate, genetic sequencing test is needed to identify the specific variant.

Does Cue’s COVID-19 OTC test detect the Delta variant?

Yes. The Cue COVID-19 Test for Home and Over The Counter (OTC) Use detects the Delta variant and all of the other known variants of the SARS-CoV-2 virus with the same sensitivity as the original SARS-CoV-2 strain. Cue actively monitors the virus variants for reactivity with Cue‘s COVID-19 test to ensure that our test is effective for detecting these variants. 

While the Cue COVID-19 Test for Home and Over The Counter (OTC) Use is highly sensitive and specific for the SARS-CoV-2 virus, including variants of the virus, the test cannot specify which variant you have. A separate genetic sequencing test is needed to identify which variant is found.

If I test positive for COVID-19 with Cue’s COVID-19 OTC Test, will Cue tell me which form (variant) of COVID-19 I Have?

No. While the Cue COVID-19 Test for Home and Over The Counter (OTC) Use is highly sensitive and specific for the SARS-CoV-2 virus, including variants of the virus, the test cannot specify which variant you have. A separate genetic sequencing test is needed to identify which variant is found.

How accurate is Cue’s COVID-19 OTC Test?

The Cue COVID-19 Test for Home and Over The Counter (OTC) Use is highly accurate. In a clinical study with lay users, Cue’s COVID-19 OTC Test demonstrated sensitivity of 97% (% positive agreement) and specificity of 99% (% negative agreement). Importantly, the study showed the test was 100% accurate in people infected with the virus who were asymptomatic. 

To find study results, see the Cue® COVID-19 Test for Home and Over The Counter (OTC) Use Instructions For Use on the product documentation page of our website. 

Is there a window of time when the test is most accurate?

Cue has not determined a particular time window when the Cue COVID-19 Test for Home and Over The Counter (OTC) Use is most accurate. In general, molecular tests like Cue’s are most accurate during the acute phase of infection. In addition, COVID-19 molecular tests can be used to detect the virus in people who are asymptomatic as well as those with symptoms.

Is Cue’s COVID-19 OTC test approved or authorized by the FDA?

The Cue COVID-19 Test for Home and Over The Counter (OTC) Use has Emergency Use Authorization from the U.S. Food and Drug Administration (FDA) for over-the-counter use without a prescription at home and in other non-clinical settings. The test can also be used in professional clinical and point-of-care settings.

To read the FDA authorizations, visit our product documentation page.

Is Cue’s COVID-19 test approved or authorized for use by consumers in other countries?

Yes. In Canada, Cue’s COVID-19 Test is authorized by the Health Canada Interim Order for both consumer self-testing at home and for professional use. In the European Union (CE Mark) and in India (CDSCO), Cue’s COVID-19 Test is authorized for professional use.

Can I order Cue from outside of the United States?

At this time, Cue products can be purchased only by consumers with a valid shipping address in the United States or its territories. Cue products are not yet available for sale to individuals residing outside of the United States or its territories.

Using the CUE COVID-19 OTC Test

I want to use Cue’s COVID-19 OTC Test. How do I get started?

Before purchasing or using the Cue COVID-19 Test for Home and Over The Counter (OTC) Use, you will need to download the Cue Health App and set up a Cue Health account. The Cue Health App is compatible with both Apple® and Android™ operating systems and mobile smart devices.

To use a Cue COVID-19 test, you will need:

  • a Cue COVID-19 test, which includes a self-contained Test Cartridge and a Sample Wand (for lower nasal swab)
  • a Cue Health Monitoring System (Reader)
  • a compatible mobile smart device with Bluetooth® and Wi-Fi or cellular service
  • the Cue Health App installed on your compatible mobile smart device.

For system requirements and links to download the Cue Health App from the Apple App® Store® or Google Play Store™, visit our Compatible Devices page.

What’s included in a Cue COVID-19 test?

The Cue COVID-19 test includes:

  • One single-use, sterile Cue COVID-19 Test Cartridge
  • One single-use, sterile Cue Sample Wand

The test comes in a foil pouch labeled “Cue® COVID-19 Test Cartridge Pouch.” The test must be used with the Cue Cartridge Reader (sold separately) and the Cue Health App.

What is the Cue COVID-19 Test Cartridge?

The Cue COVID-19 Test Cartridge is a single-use, disposable unit that contains the reagents (chemicals and other substances) needed to detect the SARS-CoV-2 virus. You do not need to mix any fluids or to calibrate the Cartridge to effectively run a Cue COVID-19 test.

The Cartridge fits smoothly into and is powered by the Cue Health Monitoring System ( Reader). The Cartridge runs a nucleic acid amplification test (NAAT) on a specimen collected from the lower part of the nose using the Cue Sample Wand. The Cartridge automatically begins analyzing the sample after the Wand is inserted into the Cartridge.

The Cue COVID-19 Test Cartridge and Cue Sample Wand comprise Cue’s COVID-19 test.

For specifications, including storage and usage temperatures, see the Cue® COVID-19 Test for Home and Over The Counter (OTC) Use Instructions for Use on our product documentation page.

Do Cue COVID-19 Test Cartridges expire? If so, where can I find the Use By date?

Yes, Cue Cartridges expire. Cue COVID-19 Test Cartridges cannot be used after 11:59 p.m. local time the day before the Use By date. The Use By date is printed on the Cartridge box and on the label of the foil pouch containing your Cartridge and Sample Wand. The date is also programmed into the Cartridge to prevent a test from running after the Cartridge expires.

As of July 1, 2021, Cue COVID-19 Test Cartridges have a shelf life of 9 months. Based on ongoing Cue Cartridge stability studies, some cartridges may be given a shelf-life extension. If you have a Cartridge that qualifies for an extended Use By date, Cue will send you a Customer Notice of Shelf-Life Extension with a new expiration date. For the new Use By date to take effect, you will need to update the Cue Health App on your mobile smart device before you insert the Cartridge into the Cue Cartridge Reader.

Customer Notices of Shelf-Life Extension are also posted in the Product Updates section of the Cue COVID-19 Test website.

For more information about Customer Notices, see our FAQ "What is a Customer Notice of Shelf-Life Extension?"

Can I use a Cue COVID-19 Test Cartridge after its Use By date?

No. The Use By date is programmed into Cue Cartridges, which prevents the test from being processed after the cartridge expires.

In some cases, however, Cue Cartridges may be given an extended shelf-life based on results of Cue’s ongoing cartridge stability studies. If you have a Cue Cartridge that qualifies for an extended Use By date, Cue will send you a Customer Notice of Shelf-Life Extension with a new expiration date. For the new Use By date to take effect, you will need to update the Cue Health App on your mobile smart device before you insert the Cartridge into the Cue Cartridge Reader.

What is the Cue Sample Wand that comes with a Cue COVID-19 test? How do I use it?

The Cue Sample Wand is a pain-free, single-use, sterile, disposable swab used to collect a nasal sample from the lower part of each nostril. The Wand consists of a plastic handle and a flocked tip.

Can the Cue Sample Wand be reused?

No. The Cue Wand can only be used once to collect a specimen from both nostrils for testing.

In addition, do not remove the Wand after it has been inserted into the Cue COVID-19 Test Cartridge for testing. When your Cue COVID-19 test is done, remove the cartridge from the Cartridge Reader and simply discard the cartridge -- with the Wand still inserted -- into your household or general trash.

How do I run Cue’s COVID-19 OTC Test?

Part of revolutionizing diagnostics is making our tests as user-friendly as possible. To administer Cue’s COVID-19 OTC Test, you will need to download, launch, and log in to the Cue Health App, where step-by-step instructions and videos on running the test are displayed. Below are key steps to running Cue’s COVID-19 OTC Test:

  1. Log in to the Cue Health App on your mobile smart device. Go to the Dashboard screen, tap “BEGIN NEW TEST,” and follow the on-screen instructions.
  2. Insert the Cue COVID-19 Test Cartridge into the Cue Cartridge Reader to preheat.
  3. Collect one sample from both nostrils using the same Cue Sample Wand. Insert the tip of the Cue Sample Wand into one nostril about 1 inch or up to the marker on the Wand. If resistance is felt, do not insert any further. Keep gentle pressure on the outer wall of one nostril and rotate the Wand against the wall 5 times. Repeat in the other nostril. A video in the Cue Health App shows how to collect a nasal sample following these instructions.
  4. Insert the Cue Wand into the pre-heated Cue Cartridge. You must insert the Sample Wand with nasal sample into the Cue COVID-19 Cartridge within 5 minutes of collecting the nasal sample.
  5. Avoid moving the Cue Cartridge Reader or Cartridge while the test is running.
  6. The Cartridge and Reader work together to complete the test and communicate the progress to you through the Cue Health App.
  7.  View results in about 20 minutes in the Cue Health App on your compatible mobile smart device.

For detailed steps, precautions, and other important information regarding Cue’s COVID-19 OTC Test, please read

Is using the Cue Sample Wand for collecting a nasal sample uncomfortable or painful?

No. The Cue Wand for Cue’s COVID-19 test is designed to be minimally invasive and pain-free. Use the Cue Wand to collect a sample from the inside of each nostril in the anterior (front) portion of the nose.

We understand your concern -- other COVID-19 tests may use longer swabs to collect either a mid-turbinate or nasopharyngeal sample, which are more invasive and can be uncomfortable for a brief period.

How will I know if I used Cue’s COVID-19 OTC Test correctly?

We designed Cue’s COVID-19 OTC Test to be as intuitive and easy-to-use as possible, with multiple safety and quality checks to mitigate any potential user errors. The Cue Health App informs the user of any errors detected by the Cue Cartridge Reader to ensure that the user performs the test correctly and limits the chances of inaccurate results.

If, for any reason, the Cue Reader is unable to provide a valid positive or negative result, the user will receive notification of an invalid or canceled result through the Cue Health App.

What is an invalid result?

An invalid result means that the Cue Cartridge Reader is unable to provide a positive or negative result. You might receive an invalid result because a processing error occurred inside the Cue Test Cartridge or the sample was insufficient. Storing or using the Reader or the Cartridge in temperatures that are too high or too low can also lead to an invalid result.

Discard the used Cartridge with the Cue Sample Wand still inserted in your household or general trash. Use a new Cartridge and Wand and select START RETEST NOW on the Cue Health App screen.

What is a canceled result?

You will see a test result of “canceled” if you purposely cancel the test or if the Cue Health Monitoring System cancels the test due to an error such as:

  • The Cue Cartridge Reader was moved or tilted while the test was running
  • The Cue Test Cartridge was removed from the Reader before the test finished.
  • The Sample Wand was inserted into the Cartridge too soon or too late.

Discard the used Cue Cartridge with the Cue Wand still inserted in your household or general trash. Use a new Cue Cartridge and Cue Wand and select START RETEST NOW on the Cue Health App screen.

My test result is positive. What do I do now?

Cue provides highly accurate, lab-quality diagnostics. If the Cue COVID-19 Test for Home and Over The Counter (OTC) Use has returned a positive result, then SARS-CoV-2 has been detected in the sample, and it is likely that you currently have a COVID-19 infection. Tell a healthcare provider about your result and seek medical care if your illness becomes severe. Follow all local, state, and federal recommendations around isolating yourself and limiting the spread of COVID-19.

Find information about understanding the test results, see

My child tested positive. What should I do?

Children ages 2 and older can be tested with Cue’s COVID-19 OTC Test. If your child’s test result is positive, then SARS-CoV-2 has been detected in the sample, and it is likely that your child currently has a COVID-19 infection. Discuss your child’s result with their pediatrician or other qualified healthcare provider. Follow all local, state, and federal recommendations around isolating and limiting the spread of COVID-19, including notifying your child’s school or daycare center.

What should I do if I get a negative test result?

Cue provides highly accurate, lab-quality diagnostics. If the Cue COVID-19 Test for Home and Over The Counter (OTC) Use has returned a negative result, SARS-CoV-2 has not been detected in the sample, and it is unlikely that you currently have a COVID-19 infection. Discuss your results with a healthcare provider, including the possibility of a false negative result.

For more information about understanding the test results, see

How can I share my result?

The Cue Health App makes it easy to share or store your COVID-19 test result. Go to the Test Center in the app to show your result right on your mobile smart device screen. Or, click “PRINT” in the upper right corner of the test result screen to print your result in a PDF format or to send your result electronically by email.

Will Cue notify my healthcare provider about my result? How can I share my result?

Cue does not notify your healthcare provider about your results. You can show your result to your healthcare provider from your mobile smart device screen. Or, click “PRINT” in the upper right corner of the test result screen to print your result in a PDF format or to send your result electronically by email.

Does Cue report my COVID-19 OTC Test results to government authorities?

Yes, anonymously. Cue is required to ensure that test results are automatically reported to relevant public health authorities in accordance with local, state, and federal requirements. Your anonymous test results are sent to public health officials automatically and securely using the Cue Health App through the Cue Health secure cloud server. The information helps public health agencies monitor the spread of COVID-19.

I’ve taken Cue’s COVID-19 OTC Test. How do I dispose of the Cue COVID-19 Test Cartridge and Sample Wand?

Cue Cartridges are designed to be safely disposed of in household or general trash. Do not remove the Wand from the Cartridge. Before discarding, however, remember to remove the Cue Cartridge from the reusable Cue Cartridge Reader.

Can I use Cue’s COVID-19 OTC Test while traveling?

The Cue COVID-19 Test for Home and Over The Counter (OTC) Use is portable, compact, and easy to use anywhere, at any time, making it easy to pack and use while traveling or after you arrive at your travel destination.

If you travel internationally, you might want to use Cue’s supervised test option,* to obtain certified COVID-19 test results. Cue’s supervised test with a remote proctor meets CDC requirements for international air travel into the United States using a COVID-19 self-test.

To ensure the integrity of Cue’s COVID-19 OTC Test and Cue Cartridge Reader while traveling, please note the following:

  • To conduct a Cue COVID-19 test, you must be in an environment from 59°F (15°C) to 86°F (30°C)
  • Cue COVID-19 Test Cartridges need to be stored in environments from 59°F (15°C) to 86°F (30°C).
  • Cue Readers need to be stored in environments from 39°F (4°C) to 100°F (38°C).

For more specifications, see:

*Cue’s supervised test is available exclusively to Cue+ Complete™ Members. To enroll, visit our Cue+ Membership page.

How many tests should I bring with me while traveling?

Cue recommends bringing two Cue COVID-19 Test Cartridges, per traveler, for each travel entry or departure point where a test result must be presented. In the unlikely event that you receive an invalid result, having an extra cartridge with you gives you the option to easily retest.

Can I use Cue’s COVID-19 OTC Test to meet CDC testing requirements for international air travel into the United States?

Yes. CDC permits the use of a self-test (sometimes referred to as a home test) if specific criteria are met. The testing procedure must include “a telehealth service affiliated with the manufacturer of the test that provides real-time supervision remotely through an audio and video connection.”

A negative result from a Cue COVID-19 Test for Home and Over The Counter (OTC) Use that is certified as a supervised test can help you meet the CDC’s requirement for proof of a negative COVID-19 viral test for air passengers arriving in the United States. In the Cue Health App, simply indicate that you’d like a supervised test.

Cue’s supervised test option is available only to Cue+ Complete(™) members.

Can I use Cue’s COVID-19 test result to get permission to enter another country or destination outside of the US?

For international air travel from the United States, please verify local requirements for your outbound destination with your airline, the local government, and the U.S. State Department.

What is a proctor? Why do I need a proctor to facilitate Cue’s COVID-19 OTC Test when I’m traveling?

A proctor provides real-time supervision to help ensure that the test is administered correctly. CDC requires a negative COVID-19 viral test or proof of recovery from COVID-19 before entering the U.S. from international air travel. COVID-19 self-tests (sometimes referred to as home tests) such as Cue’s COVID-19 OTC Test, can be used as long as a telehealth provider who is affiliated with the test manufacturer supervises and verifies the results before the user travels, thus serving as the test proctor.

Cue’s supervised (proctored) test service is available to Cue+ Complete members.

What do I need for a supervised (proctored) Cue COVID-19 OTC Test?

Supervised testing for Cue’s COVID-19 OTC Test is available to Cue+ Complete(™) members.

To conduct a Cue COVID-19 Test for Home and Over The Counter (OTC) Use that is supervised by a telehealth proctor, you will need:

  1. Active Cue+ Complete membership
  2. A valid driver’s license or passport to verify the identity of the user being tested
  3. Cue Cartridge Reader
  4. Cue’s COVID-19 OTC Test
  5. A compatible mobile smart device with the Cue Health App downloaded. The Cue Health App provides step-by-step instructions for the supervised test and automatically updates the result in the registered user’s account.
What documents will I need to verify my identity?

You must present to the proctor a valid driver’s license or passport in the user’s name prior to starting the Cue COVID-19 Test for Home and Over The Counter (OTC) Use.

How do I take a supervised COVID-19 test using Cue?

Supervised testing, also known as proctored testing, is available at no extra cost to Cue+ Complete(™) Members.

If you are a Cue+ Complete Member, you can follow step-by-step instructions for taking a supervised test in the Cue Health App on your mobile smart device.

After you tap “BEGIN NEW TEST” in the app, select the profile of the person to be tested. You will then answer whether you would like a supervised test for work, school, or travel. If you are not a Cue+ Complete Member, you will be given the opportunity to upgrade so you can use this valuable service. Select “yes” for a supervised test and follow the instructions to take a supervised test.

Your proctor must verify the identity of the person being tested with a valid driver’s license or passport before you start taking the Cue COVID-19 Test for Home and Over The Counter (OTC) Use. Once the App instructs you to begin, follow the steps as the proctor watches.

Important: Do not open your Cue COVID-19 Test Cartridge Pouch until you are instructed to do so.

How will I get my certified test result?

After your Cue COVID-19 Test for Home and Over The Counter (OTC) Use is complete, your result will be saved in your Cue Account profile on the Cue Health App. You can find your result in the Test Center of the app. You will also receive a copy of the results by email.

How do I share my certified test result?

The result of your supervised Cue COVID-19 Test for Home and Over The Counter (OTC) Use appears in the Test Center of the Cue Health App within the account of the person who was tested -- just like unsupervised test results are saved.

Cue offers several convenient ways to share your result with airline representatives or others who require proof of negative test results:

  • Show the results screen from your mobile smart device.
  • From the results screen, click on the print button and print a copy of your test result to give to the representative.
  • From the results screen, click on the print button and email a pdf of the test result.

Purchasing a Cue COVID-19 OTC Test or Membership

How Do I Buy a Cue COVID-19 Test for Home and Over the Counter (OTC) Use?

You can purchase Cue’s COVID-19 OTC Test online through Cuehealth.com or through the Cue Health Mobile App. The Cue Health App is compatible with both Apple® and Android™ operating systems and mobile devices. For system requirements and links to download the Cue Health App from the Apple App® Store® or Google Play Store™, visit our Compatible Devices page. 

Cue also offers one-year Cue+™ Memberships, which include free same-day shipping in select markets; discounts on Cue products; on-demand access to virtual care; certified test results for travel, work, and school; e-prescription services; and more.

If I only buy a Cue Cartridge Reader, what else do I need?

In addition to the Cue Reader (also known as the Cue Health Monitoring System), you will need a Cue COVID-19 test, which includes a Cartridge and a Wand. You will also need to download the free Cue Health App on a compatible mobile smart device.

How often will I need to reorder COVID-19 tests?

How often you reorder Cue’s COVID-19 tests will depend on how frequently you need to test yourself and others linked to your Cue account.

Will my insurance cover the cost of Cue’s COVID-19 OTC test?

Health insurance plans cover the costs of at-home COVID-19 tests. Please check with your health plan for information about your policy.

Do FSAs and HSAs cover the cost of the Cue COVID-19 Test for Home and Over The Counter (OTC) Use?

The Internal Revenue Service considers the cost to diagnose COVID-19 an eligible medical expense for tax purposes. Therefore, the cost of home testing for COVID-19 can be paid or reimbursed under health flexible spending arrangements (health FSAs), health savings accounts (HSAs), health reimbursement arrangements (HRAs), or Archer medical savings accounts (Archer MSAs). Please check with your provider for information about your policy.

Are there discounts for buying COVID-19 tests in bulk?

Yes! Cue offers a 5% discount on purchases of 10-pack COVID-19 tests ($750 value for $712.50, plus shipping).

Cue+(™) Members receive COVID-19 10-packs with purchase of an annual membership, plus 20% off additional tests purchased while you are an active member. With Cue+ you also save on shipping, with free delivery.

Cue+ Membership savings on bulk orders of COVID-19 tests*

Cue+ Essential: $49.99/month

10 COVID-19 tests/year ($750 value)

Shipped at purchase of membership

20% off additional COVID-19 tests (ex.: COVID-19 10-pack at $600)

Cue+ Complete: $89.99/month

20 COVID-19 tests/year ($1500 value)

10 COVID-19 tests shipped at purchase and 10 COVID-19 tests shipped after 180 days of membership

20% off additional COVID-19 tests (ex.: COVID-19 10-pack at $600)

*These are just a few of Cue+ Membership benefits. Learn more about access to 24/7 virtual primary care and other benefits. 

You can purchase up to 150 of Cue’s COVID-19 tests in a single order. If you need more than 150 tests at a time, please complete our form on the customer support web page. You can also reach us at:

Email: Support@cuehealth.com

833.CUE.TEST (833.283.8378)

What is included with Cue+ Membership?

Cue+(™) Membership includes free same-day shipping in select markets, discounts on Cue products, on-demand access to virtual care, e-prescription services, and certified test results for travel, work, and school.

Cue+ Essential(™) Membership

  • 24/7 in-app access to board-certified, primary care doctors
  • 10 COVID-19 tests per year ($750 value), at purchase of membership
  • Discounted Cue Reader at purchase of membership at $149 ($249 value)
  • 20% off additional COVID-19 tests and Cue Readers
  • Free same-day delivery in select markets

Cue+ Complete(™) Membership

  • 24/7 in-app access to board-certified, primary care doctors
  • 20 COVID-19 tests / year ($1,500 value)*
  • Discounted Cue Reader at purchase of membership at $149 ($249 value)
  • 20% off additional COVID-19 tests and Cue Readers
  • CDC-compliant, supervised COVID-19 testing to simplify testing for travel, work, or school -- any time you need a certified test result
  • First access to Cue’s future care offerings
  • Free same-day delivery in select markets

Cue+ Membership is a one-year subscription, payable monthly. For more information:

  • Cue® Health Terms of Use and End User License Agreement
  • Cue+(™) Membership
Why should I consider buying a Cue+ Membership?

Cue+ connects you to services that empower you to make timely, informed decisions about your health. From convenient, intuitive, and easy-to-use lab-quality tests to diagnosis and treatment options from board-certified primary care doctors, accessible in-app and on-demand, 24/7, Cue+ puts you on the cutting edge of the digital transformation of healthcare.

Get virtual care, e-prescriptions and refills when you need them, and certified test results for travel, work, and school. At your fingertips, whenever you need them.

Learn more on our Cue+ Membership page.

Which membership plan is right for me?

Cue+™ offers two membership levels: Cue+ Essential and Cue+ Complete.

Cue+ Essential Members receive:

  • 24/7 in-app access to board-certified, primary care doctors
  • 10 COVID-19 tests per year ($750 value), at purchase of membership
  • Discount on Cue Reader at purchase of membership at $149 ($249 value)
  • 20% off additional COVID-19 tests and Cue Readers
  • Free same-day delivery in select markets

Cue+ Complete Members receive all of the benefits of Cue+ Essential plus CDC-compliant supervised COVID-19 testing and certified test results to help you meet travel, work, or school requirements. In addition, you’ll receive a COVID-19 test 10-pack 180 days after the start of membership and first access to future care offerings and new services.

Are membership fees charged monthly or annually?

Cue+ Membership fees are charged monthly for one year.

Does membership cover family members?

Cue+ Members can share virtual care and other benefits with family members.

Technical support

Need help getting started or have questions about Cue?

Start a chat

Contact us

Still need help? Contact our customer support team directly.

support@cuehealth.com
833.cue.test (833.283.8378)
Hours: 5:00am - 6:00pm PT (GMT-7)

Product documentation

Need help getting started or have questions about Cue?

View documentation